Every Heatmap account now comes with a Revenue Success Team

Introducing the Revenue Success Team: real specialists who help you use the platform, read your data, find where the money is leaking, and run experiments worth running.

TL;DR

The Revenue Success Team is a staffed group of CRO specialists available to every heatmap merchant at no extra cost. They pick you up at four points: using the platform, understanding your data, pulling insight out of it, and designing experiments plus reading the results. Ask them for a burn video or a review of anything on your site, any time. And when your needs outgrow what we can do inside the product, we match you with the right agency from our partner network. We are not an agency, and we are not competing with ours.

Table of contents

1. Data doesn't tell you what to do. People do.
2. The four places the team picks you up
3. What you can ask us for
4. We are not your agency — and we'll help you find one
5. How to reach the team

Data doesn't tell you what to do. People do.

The single most common thing merchants tell us is some version of: “This data looks great, but I have no idea what to do with it.” That is not a merchant problem. It is a category problem. Analytics tools hand you a dashboard and walk away.

Element-level revenue, scrollmaps, journeys, recordings, funnels — none of it is worth anything until somebody who reads this stuff for a living tells you what it means for your store this week. So we staffed that somebody.

The Revenue Success Team is included with every heatmap account. No add-on, no upsell tier, no minimum spend. It is a deliberate bet: we would rather be the analytics platform that answers, than the one with the longest feature list.

The four places the team picks you up

Support usually means one of four things, and most tools only cover the first. We cover all four, in order, for as long as you need each one.

01. Using the platform

Install and verification, which report answers your question, how to set up a funnel, why a page is not showing data yet. The boring stuff that stops people cold on day one.

02. Understanding the data

What revenue per session and revenue per click actually mean for your store. Why scroll depth on its own is a vanity metric. How to read a revenue-attributed journey instead of a click count.

03. Getting insight out of the data

The hard part. Which elements pull buyers off the purchase path, where the drop-off that costs real money actually sits, and which problem to go after first.

04. Planning tests and reading results

Writing a hypothesis that can actually be wrong, sizing it against your traffic, and telling you honestly when a result is not real yet — even when the number looks good.

By the fourth one you are not using a tool any more. You have an extension of your ecommerce team that happens to sit inside your analytics.

What you can ask us for

Burn videos

Send us a URL. A specialist records a walkthrough of that landing page — or any page on your site — and says out loud what is working, what is costing you money, and what they would change first. We read your heatmap data alongside the page while recording, so it is your store being critiqued, not a generic checklist. Request one any time. You do not need a reason.

Reviews of anything on your site

A new PDP layout, a cart drawer, an email capture, a headline you are unsure about. We will look at it, give you straight feedback, and make the small tweaks and improvements we can make for you. Mostly this is us reading your site and your data against CRO principles so you can make a better call.

CRO advice and tips, ongoing

Ask us what to test first. Ask why mobile converts at half of desktop. Ask whether the offer is the real problem. You get an opinion with the reasoning attached — and the data behind it — rather than a link to a help doc.

We are not your agency — and we'll help you find one

This part matters enough to say plainly. The Revenue Success Team exists to make you dangerous with your own data. We do not take implementation retainers, we do not do design and build, and we do not bid against the agencies in our ecosystem. Some of the best CRO operators we know are our partners. We would rather hand you to one than half-do work they would do properly.

So when your needs outgrow what this team can provide — and for a growing brand, eventually they will — we help you find the right agency. Not a directory dump. A match, made on three things:

• Your site. Category, platform, and what your own heatmap data says is actually broken.
• Your budget. Matched to the band an agency actually works in, so nobody wastes a call.
• Your needs. Testing programme, creative, dev, full service — matched to the work, not the logo.

We maintain a network of agencies we work with directly, and the introduction carries the context we already have on your store — so you are not starting the conversation from zero.

→ Run an agency? Apply to join the partner network

How to reach the team

• In the product. Hit Get Expert Help on any page. It is staffed, not a bot.
• Staffed hours. The team is available during staffed business hours. Outside them, book a slot inline and a human will reply.
• Burn video requests. Request one from Get Expert Help in the product. Turnaround varies by request.
• Cost. Included on every plan. There is no Revenue Success upsell.

Your data already knows where the money is going.

Start a trial and the Revenue Success Team is with you from your first session of data. Already a customer? Ask us for a burn video today.

Get started for free

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