An attribution model is a method for assigning credit for a sale to the various marketing channels, campaigns, and touchpoints a customer engages with before purchasing. In ecommerce, it answers the question: “Which parts of our marketing actually influence conversions?”
Understanding attribution is critical for smart budget allocation. Without a clear model, you might over-invest in channels that appear to perform well but only because they’re the last touch before purchase. Conversely, you might undervalue channels that play an important role earlier in the journey. For ecommerce brands running multi-channel campaigns (search, social, email, influencer), attribution modeling helps balance short-term wins with long-term brand building. The right model allows you to see which touchpoints bring in the highest-value customers, not just the quickest conversions.
Different models assign credit in different ways:
A DTC apparel brand sees that Facebook ads have a low last-click conversion rate but a high first-click impact in their multi-touch reports. Switching from last-click to position-based attribution reveals that Facebook ads drive a significant number of initial product discoveries, justifying continued spend.
Attribution modeling is not the same as tracking conversions. Conversion tracking collects data; attribution modeling interprets that data to assign value to different touchpoints.
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