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Checkout Completion Rate
Short description
Checkout completion rate is the percentage of customers who start the checkout process and finish it with a completed purchase. It reflects how well your final purchase steps are optimized.
Why it matters
This metric focuses on the most valuable stage of the funnel, when shoppers are on the verge of buying. Improving completion rate directly boosts revenue without requiring more traffic or add-to-carts. Low rates here often indicate avoidable issues like confusing forms, limited payment options, or lack of trust. Since shoppers at this stage already have strong intent, removing even small amounts of friction can deliver big gains.
How it works
Checkout completion rate = (Completed Orders ÷ Checkout Starts) × 100%. This can be segmented by device, payment method, or customer type (new vs. returning). Tracking completion rates by step in the checkout flow can identify specific problem areas, like shipping method selection or payment entry.
Example in ecommerce
A DTC electronics store sees that many shoppers drop off on the payment screen. By adding express checkout options like Apple Pay and Shop Pay, completion rates rise from 68% to 79%, leading to a 12% increase in revenue from the same traffic.
Common mix-ups
Completion rate is not the same as site-wide conversion rate, which includes all visitors. It’s also different from cart abandonment rate, which starts measuring earlier in the process.
Best practices
- Minimize the number of checkout steps.
- Offer a variety of trusted payment methods.
- Show progress indicators.
- Allow guest checkout.
- Auto-fill shipping/billing info for returning customers.
- Test different checkout designs for mobile optimization.
- Clearly display delivery dates and costs.
Industry benchmarks
- Ecommerce average: 70-80% completion rate.
- One-step checkouts often outperform multi-step flows, especially on mobile.
- Brands with high repeat customer bases tend to have higher completion rates.
Related terms
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